Refund Policy

Thank you for choosing Kids Castle Preschool for your educational needs. We strive to provide high-quality services and ensure a seamless experience for all our students. This refund policy outlines the terms and conditions regarding refunds for payments made on our website.

Payment Obligation: Once a payment has been made for any of our school programs, courses or services, it is considered a final commitment. By making a payment, you acknowledge and agree that the payment is non-refundable.
No Refunds: We have a strict no-refund policy. Once a payment is processed and received by our system, we are unable to offer any refunds, regardless of the circumstances or reasons for the refund request.
Exceptional Circumstances: In exceptional circumstances, any decision to provide a refund will be at the sole discretion of our school management.
Program/Course Cancellations: We reserve the right to cancel or reschedule programs, courses or services due to unforeseen circumstances or insufficient enrolment. In such cases, we will make reasonable efforts to notify affected individuals in advance and provide alternatives, such as rescheduling.
Non-Transferability: Payments made on our website are non-transferable. They cannot be transferred to another individual, program or service unless expressly stated otherwise by our school.
Disputes: If you have any concerns or disputes regarding a payment, we encourage you to contact our customer support team at contactus@kidscastlepreschool.com. We will make every effort to address your concerns promptly and fairly.
Changes to the Refund Policy: Our school reserves the right to modify or update this refund policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website.

By using our website and making a payment, you acknowledge that you have read, understood and agreed to the terms and conditions outlined in this refund policy.

Please note that this refund policy applies only to payments made through our website. If you have made payments through other channels, please refer to the respective payment provider’s refund policies.